Nick Coley & Lewis Read (Frasers Group)

Redefining Retail Learning: Adapting to change in an Evolving Market

Success Story

The world of retail is constantly evolving and businesses need to be able to adapt to new challenges, products and fluctuating market conditions. Underpinning that ability to adapt and change is a strong foundation in learning and development and the ability to reach learners in the right place and at the right time.

Frasers Group is seeking to redefine retail and is seeking to elevate everything it does. This includes providing agile learning solutions to teams across Europe. Evans Cycles is a key fascia within the business and has used LearningCloud for over 3 years to reach staff across the country, demonstrating huge levels of learner engagement, return on investment and adaptability. The Group is currently on a journey to introduce LearningCloud throughout the multiple fascia’s that provide it’s make up.

This next stage on the journey is all about adapting to the challenges of a diverse business whilst still providing meaningful learning for users. This is highlighted by the growth from a 1200 user network to a business that encompasses over 30,000 staff worldwide, and the challenge of creating learning for departments from the Commercial team through to Flannels Beauty. How do you provide meaningful and effective solutions for such a diverse set of needs? And how do you build on success but not rest on your laurels?

We want to take you on that journey, from cycling product learning through to a global retail solution, and demonstrate that being adaptable, whilst sticking to your principles, is vital in this ever-changing sector.

We Love Learning 2021

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