Employees positively value the innovation it brings and that they can train on what they want, when and wherever they want.
P2P: from Professionals to Professionals
Training for professionals
FEGAS (Galician School of Health Care Administration) is an organisation which aims to enrich the human capital of health care services through their training, innovation and excellence, in the field of Health Sciences and Health Management.
In the summer of 2010, FEGAS suggested the creation of a health care editorial line.
They were looking for a model which would divulge internal knowledge and would give the most experienced professionals the opportunity to transmit their knowledge to their colleagues (Sergas has over 36,000 highly-trained and experienced employees). That is, a model which would enable informal training, with quick-reference content, based on practice and experience.
FEGAS established very clear guidelines:
- Simplicity above all.
- Agile content.
- Informal learning, making it easier to acquire knowledge that is difficult to explain.
- Access to updated and dynamic content which would be impossible to portray in books.
- Focus on professionals and on their problems. Drawing on knowledge without clinging to theory.
At the beginning of 2012, the work began.
The idea was to add value to internal knowledge by making it profitable from a training point of view; by giving the most experienced professionals the opportunity to transmit their knowledge to other professionals.
We were asked to create material in which video had a specific and significant weight. The idea was that it would be a collection of 100 training units, each one about a medical specialty or about a cross-cutting topic which could affect several specialties.
FEGAS was already familiar with our product, and they considered it to be perfect for their project. The learningCoffee philosophy allowed us to establish different levels of depth in the content, easily and clearly. So, we created a template in which video was the most significant element in each section, accompanied by texts, graphs and images, in order to summarise the key concepts of each section and help fix them. Additionally, each training unit offers the possibility of downloading a PDF file for a more detailed consultation.
The idea was that it would be a collection of 100 training units, each one about a medical speciality or about a cross-cutting topic which could affect several specialties.
100 training units, classified into 15 knowledge areas, were created between November 2012 and April 2014.
The 100 training units focus on advice, warnings, clinical cases, suggestions on how to act in an emergency situation, and so on. Each unit delivers clear and specific messages. In all the units, video provides an irreplaceable practical approach, credibility for the message, and effectiveness in training.
In fact, the success of the product has led FEGAS to create a public YouTube channel for anyone who is interested in the subject. This channel already received over 4,000 visits during its first month. We are already thinking about continuing with the project in 2015, by working on new units and knowledge areas.
The official presentation of the programme took place on May 2014.